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softaculous
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hesk
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Filename :
info.xml
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<soft xmlns="http://www.softaculous.com"> <overview> <img src="logo.gif" style="float:right;margin:10px;" alt="" />{{overview}} </overview> <features> {{features}} </features> <demo> http://www.softaculous.com/demos/HESK </demo> <ratings> http://www.softaculous.com/softwares/customersupport/HESK </ratings> <space> 16892960 </space> <support> http://www.hesk.com/ </support> <version> 3.5.1 </version> <mod>64</mod> <release_date>15-11-2024</release_date> <admin>admin</admin> <min_require>2.5.0</min_require> <softversion> 4.5.4 </softversion> <requirement check="php" type="version" operator="ge" value="5.6.0" /> <requirement check="php" type="extension" name="gd" /> <languages> <english-overview> <font size="5" color="#182e7a">Hesk</font> is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. <br /><br /> Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests. </english-overview> <english-features> <ul> <li>unlimited personalized accounts for staff</li> <li>unlimited categories</li> <li>canned responses</li> <li>file attachments</li> <li>fully-featured knowledgebase (articles, categories, search,...)</li> <li>custom fields in the "Submit a ticket" form</li> <li>anti-SPAM checks when submitting a ticket</li> <li>powerful ticket search functions</li> <li>e-mail notifications of new tickets and replies</li> <li>rating of staff replies and knowledgebase articles</li> <li>autoclose tickets after X days</li> <li>easy-to-use web interface</li> <li>easy to translate to any language</li> <li>and many more!</li> </ul> </english-features> <english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass> <english-err_no_username>Please provide the username to reset the password</english-err_no_username> <english-err_no_such_user>The Admin username is incorrect and does not exist!</english-err_no_such_user> </languages> </soft>